Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person
is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an
identification number, location data, an online identifier or to one or more factors specific to the physical,
physiological, genetic, mental, economic, cultural or social identity of that natural person”.
Who we are
Halcion Express Ltd (“Halcion”) is a member of The Pallet Network Ltd (“TPN”) is a pallet distribution network in the
UK and Ireland comprising of 105 of the best independent transport companies with 121 depot locations across the
UK (“Members”). By working collaboratively, these regional hauliers can offer a more cost-effective, environmentally
sustainable and operationally efficient service to their customers.
When we refer to ‘’we’’ or ‘’our’’ or ‘’TPN’’ we are referring to The Pallet Network Ltd and its members (when using
the TPN services).
How we use your information
We, Halcion &TPN, will collect and use your personal data for the delivery of transport and logistics services and to
fulfil any contractual agreements between us or one of our partners using/providing our services. This information is
used to process your orders, manage your account and to correspond with you in relation to your activities with us.
Why does Halcion and TPN need to collect and store personal data?
In order for us to provide you with our transport/logistic services we need to collect personal data for the purpose of
correspondence, delivery of services and billing. In any event, we are committed to ensuring that the information we
collect and use is appropriate for this purpose and does not constitute an invasion of your privacy.
In terms of being contacted for marketing purposes Halcion & TPN would contact you for additional consent.
Will Halcion or TPN share my personal data with anyone else?
We may pass your personal data on to third-party service providers contracted to Halcion & TPN in the course of
dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to
use them only to fulfil the services as contract with Halcion, TPN and its partners. When they no longer need your
data to fulfil this service, they will dispose of the details in line with Halcion’s & TPN’s procedures. If we wish to pass
your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are
legally required to do otherwise.
How will Halcion & TPN use the personal data it collects about me?
Halcion & TPN will process (collect, store and use) the information you provide in a manner compatible with the EU’s
General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date,
and not keep it for longer than is necessary. Halcion & TPN is required to retain information in accordance with the
law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should
be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be
held in addition to these periods depending on individual business needs.
Under what circumstances will Halcion or TPN contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the
information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised
access or disclosure.
How long will Halcion & TPN retain my information?
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long
as is set out in any relevant contract you hold with TPN and/or one of its members. We may also retain your
information for longer if we need it for insurance or legal purposes.
Can I find out the personal data that the organisation holds about me?
Halcion & TPN, at your request, can confirm what information we hold about you and how it is processed. If Halcion &
TPN does hold personal data about you, you can request the following information:
• Identity and the contact details of the person or organisation that has determined how and why to process your
data. In some cases, this will be a representative in the EU.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Halcion, TPN or a third party, information about those
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• If we intend to transfer the personal data to a third country or international organisation, information about how we
ensure this is done securely. The EU has approved sending personal data to some countries because they meet a
minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to
enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences
of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information
about the logic involved, as well as the significance and expected consequences of such processing.
What forms of ID will I need to provide in order to access this?
Halcion & TPN accepts the following forms of ID when information on your personal data is requested:
• Photo ID (Driving License, Passport, Union Card, Identity card)
• Address ID (Council Tax, Utility Bill, Bank Statement)
Contact details of the Data Protection Manager / GDPR Owner:
Write to us:
Data Protection Manager, Halcion Express Ltd, Unit B, Dalewood Road, Lymedale Business Park, Newcastle-underLyme, ST5 9QH
Data Protection Manager, The Pallet Network Ltd, Unit 5 Prologis Park Midpoint, Midpoint Way, Minworth, Sutton
Coldfield, West Midlands, B76 9EH